The Network Visibility Challenge
For network operators, improving the Quality of Experience (QoE) is crucial. How users perceive the performance of their service has a lot to do with the Quality of Service (QoS), or, how well the network delivers data, affecting latency, packet loss, and bandwidth. It means ensuring every customer interaction—from streaming to gaming to video calls—is consistently smooth and reliable. This requires a deep, real-time understanding of what’s actually happening across the network. But that is easier said than done.
Like many other operators, a top mid-tier operator faced this exact challenge. Their teams were using a set of disparate monitoring tools—each focused on a specific layer or segment of the network. These systems operated in silos, offering only fragmented views that made it difficult to correlate network behavior with subscriber experience at scale. Without an integrated platform, troubleshooting was reactive and slow, and proactive optimization was nearly impossible.
The Solution: Our Network Intelligence Suite
To deliver the experience customers expect, the operator needed a smarter way to see and manage their network. Enter Aispire: turning data into operational intelligence and action.
Our flexible, AI-driven platform consolidates data from across the network into a single, actionable view. Aispire integrates a diverse set of feeds—including those from the network itself (e.g., flow data, SNMP, DNS, BGP), operator-owned systems (e.g., CRM, DHCP), and Aispire’s own internal awareness engines (e.g., domain patterns, application fingerprints).
Aispire delivered a flexible, AI-driven platform that consolidates data from across the network into a single, actionable view. Instead of relying solely on traditional telemetry sources, Aispire integrates a diverse set of feeds—including those from the network itself (e.g., flow data, SNMP, DNS, BGP), operator-owned systems (e.g., CRM, DHCP), and Aispire’s own internal awareness engines (e.g., domain patterns, application fingerprints).
Every network is different — and our platform is built with that in mind. Whether it includes IPTV services, caching architectures, or specific geographic and peering structures, the platform adapts to each operator’s environment. That flexibility, combined with rich data integration, gives operators a complete, real-time view of their network, enabling them to act immediately, optimize continuously, and resolve issues before they escalate.
The Impact: Enhanced Network Performance and Customer Experience
Since implementing our solution, they have seen significant improvements in network operations, including:
- Faster Issue Resolution: By using our platform, the operator achieved 8x faster issue detection and root cause analysis, enabling them to pinpoint network problems more quickly, reduce downtime, and improve overall service reliability.
- Proactive Network Management: AI-driven analytics provide early warnings about potential disruptions, allowing the team to address them before they affect customers.
- Optimized Subscriber Experience: With near real-time subscriber analytics, they can ensure high-quality connectivity and service.
- Consolidated Toolsets: By centralizing analytics within Aispire, the operator reduced reliance on multiple monitoring tools by 66%, streamlining operations and cutting down on tool sprawl.
By using our technology, this cable operator has taken a major step forward in its digital transformation, ensuring a seamless and efficient network for its customers.
Why It Matters
In today’s competitive broadband market, customer experience is everything. Operators need tools that go beyond monitoring — they need insight, foresight, and the ability to act. This partnership proves what’s possible when operational data becomes a strategic asset.
See how Aispire can unify your network insights — book a meeting with us today.
